Product Support

Anywhere. Anytime. You Just Need an Internet Connection.

VolunteerMatters is a subscription service you access via the Internet. This model of software delivery is most often called Software as a Service (or SaaS) but can also be known as Web-based software, on-demand software, or hosted software. Whatever the name, the benefits are the same: No software to install or upgrade, no servers to maintain, no backups to run, no viruses to stop, no hassles. Your VolunteerMatters subscription includes all hosting, maintenance, backups, encryption, and intrusion detection. This is monitored 24 hours a day, 7 days a week in our state-of-the-art data center.

Email and Telephone Support

Closerware provides product help desk support Monday through Friday 8AM to 8PM EST. Knowledgeable support representatives are standing by to quickly respond to your inquiries. Our United States based support representatives are a part of a close team that has a vested interest in the success of the company and in the satisfaction of our customers. You may initiate a support request via email or telephone.

Online Training

Proper training is the key to successfully leveraging any system. We understand that many system administrators may be volunteers or over-taxed staff whose time is at a premium. This is why we offer bite-size training videos available throughout the system to quickly train people on the task they are looking to perform. We also offer more comprehensive online seminars that cover a wider curriculum. All online training is self-guided and can be performed at the user’s convenience. Lastly, we provide certification program for those wishing to make their knowledge of VolunteerMatters ‘official’.

FREE Product Improvements

VolunteerMatters subscription fees are not only affordable, they are predictable. With Closerware, you can reliably forecast your IT costs for several years. Contrast that with software development where the cost to engineer or re-engineer applications to try and keep pace with ever evolving technology, is often a big unknown. With software purchases, you face a daunting and variable mix of integration, licensing, version upgrade, support, and infrastructure costs as you try to scale and adapt to changing requirements.

Our clients appreciate the continual, automated, easy access to technology enhancements our software as a service model provides. There is no need to pay for custom development or buy a new upgrade every time telogy takes a step forward. All our product enhancements are made available to all clients – instantly. And you’ll never have to struggle with painful data conversions again. Each software enhancement will function on top of your data without your having to take any action.