VolunteerMatters was born from a passion to help nonprofits access better technology for managing their volunteers. What started as a modular software solution evolved into a purpose-built platform focused on empowering organizations to create extraordinary volunteer programs through best practices and smart automation.
Coordinating volunteers shouldn't feel harder than running your actual programs. Yet, for many organizations, managing sign-ups, background checks, and scheduling quickly eats up precious hours and energy.
What if you could guide your team out of paperwork chaos and into a place where volunteer management finally feels simple? VolunteerMatters is designed to help you do just that, so you can focus less on chasing details and more on making a difference.
VolunteerMatters is a comprehensive volunteer management system designed for organizations that need to coordinate hundreds or thousands of volunteers efficiently, up to 200,000 volunteers. The scale is significant—according to the AmeriCorps Volunteering in America report, more than 60 million Americans volunteer each year, highlighting the need for systems that can handle complex, high-volume programs.
Unlike basic sign-up tools, VolunteerMatters offers sophisticated features that support complex volunteer programs while remaining user-friendly. The system is particularly valuable for nonprofits, hospitals, schools, municipalities, and community organizations with established volunteer programs.
VolunteerMatters combines all the essential tools organizations need to manage volunteers in one intuitive platform.
Create branded online applications customized for different volunteer roles. Potential volunteers can easily find and apply for opportunities that match their interests and availability.
The system collects all necessary information upfront, reducing administrative work and creating a professional first impression.
VolunteerMatters enforces your organization's policies for background checks, waivers, reference checks, and training requirements. The system automatically tracks completion status and sends reminders when credentials need renewal.
This automation ensures consistent compliance while dramatically reducing staff workload.
Automated reminders: The system prompts volunteers when action is needed
Simplify Every Step of Volunteer Management
From recruiting and onboarding to scheduling and communication, VolunteerMatters provides the tools you need to streamline operations.
Explore Volunteer Recruitment Software
Publish opportunities and let volunteers sign up for shifts that fit their schedule. The system prevents double-booking and ensures only qualified volunteers can register for specialized roles.
Track attendance through mobile check-in, kiosks, or administrator verification. Hours are automatically calculated and stored for reporting.
Keep volunteers engaged with targeted emails, text messages, and portal announcements. Schedule automatic reminders for upcoming shifts and send personalized thank-you messages after service.
The centralized communication system ensures nothing falls through the cracks and helps build stronger relationships with your volunteer community.
Generate comprehensive reports on volunteer hours, event participation, and program impact with just a few clicks. Easy-to-read dashboards provide instant insights into your volunteer program's health.
Export data for grant applications, board meetings, or strategic planning sessions. Custom reports can be saved for regular use.
VolunteerMatters supports complex organizational structures with distributed administration capabilities. Each department, campus, or location can manage its own volunteer activities while maintaining consistent policies and centralized reporting.
From scalability to user-friendly design, organizations turn to VolunteerMatters because it solves the challenges that other systems can't.
Many volunteer management systems struggle when organizations have thousands of volunteers or hundreds of opportunities. VolunteerMatters was built from the ground up to handle large-scale programs smoothly, as seen when one YMCA engaged 1,725 unique volunteers. The stakes are high—the estimated value of a volunteer hour in 2025 is $34.79, meaning that efficient management directly translates to significant economic and mission impact.
VolunteerMatters uniquely supports multi-tier administration across departments, campuses, or locations. Each unit operates with appropriate autonomy while central administrators maintain visibility and control over the entire program.
This structure is ideal for universities, hospital systems, and organizations with multiple chapters or sites.
Ready to Transform Volunteer Management at Your Organization?
VolunteerMatters empowers you to scale volunteer programs without the administrative chaos. Book a tailored demo today and see how the platform can meet your needs.
Unlike systems designed primarily for administrators, VolunteerMatters prioritizes usability for all users. Project leaders and casual administrators can perform most functions with minimal training, while power users have access to advanced features when needed.
VolunteerMatters excels at automating complex onboarding workflows that other systems handle poorly. The platform enforces policies for background checks, training requirements, and credential verification without constant staff intervention.
This automation ensures consistent compliance while freeing staff to focus on volunteer engagement rather than paperwork.
Every VolunteerMatters client receives personalized support from a dedicated success coach. Instead of impersonal email tickets, you get live chat assistance and scheduled video calls with volunteer management experts.
Your coach helps with initial setup, provides ongoing guidance, and ensures you're using the system to its full potential.
Getting started is simple, with guided onboarding and dedicated support every step of the way.
Meet with a VolunteerMatters specialist to see the platform in action and discuss your specific needs. The demo is tailored to your organization's volunteer program and challenges.
After signing up, you're assigned a dedicated success coach who guides you through implementation. Your coach provides personalized training and helps configure the system to match your workflows.
This collaborative approach ensures you're confident using VolunteerMatters before going live.
Work with your coach to tailor application forms, onboarding requirements, and communication templates. The system adapts to your existing processes rather than forcing you to change how you work.
Import your volunteer database and set up your organizational structure within the platform.
Most organizations start with a pilot program in one department or for a specific event. This approach allows you to refine your implementation before rolling out to your entire organization.
Your success coach helps plan and execute each phase of your launch.
Use the reporting tools to track adoption, engagement, and impact. Identify opportunities to expand functionality or reach more volunteers as your comfort level with the system grows.
Regular check-ins with your success coach help ensure continued success as your program evolves.
VolunteerMatters transforms how organizations manage volunteers, moving from overwhelming administrative work to streamlined, impactful engagement. The platform's comprehensive approach addresses every aspect of volunteer management in one integrated system.
With VolunteerMatters, you'll spend less time on paperwork and more time advancing your mission. Your volunteers will enjoy a professional, friction-free experience that keeps them coming back.
Book a demo with our team, and we'll show you the path to extraordinary volunteerism.
Practical tips and expert insights to help your organization recruit, onboard, and retain dedicated volunteers.
Nonprofits have to face a lot of difficulties, but their volunteer program shouldn’t be one of them. Volunteers should be one of the biggest assets every nonprofit organization has, but for many, it’s a consistent struggle and they’re not sure how to fix it.
